Terms of Service
INTRODUCTION
These terms of use governs your purchases from, and your use of, the "www.purestar.ca" website and forms a contract between you and Purestar Inc. CANADA, incorporation number 78365 09805.(890 Guildwood Blvd., London, ON, Canada) You have agreed to these terms of use by making a purchase from, and using. Please read and understand these terms of use carefully when using our website.
CONFIRMATION
We will send an electronic invoice to your e-mail address as a confirmation of your purchase once we have received your order. Please make sure that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation or receipt also serves as guarantee of proof of purchase.
PAYMENT
You are able to make a payment with either credit or debit cards. Purestar Inc. does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa or MasterCard securely over the Internet. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Purestar Inc. does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Purestar Inc. may automatically cancel your order.
TAXES
All prices shown on the Purestar Inc. website, www.purestar.ca, are NOT including GST/HST, in accordance with the applicable legislation. The GST/HST will be shown at the checkout.
Please note that in case of an order is shipped to a delivery address OUTSIDE the CANADA, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Purestar Inc. has no control over these charges and, since these charges are different for different countries, Purestar Inc. cannot predict their amount. Purestar Inc. advises you to contact your local customs office for further information.
ORDERING
If orders have made in another person's name without his consent, or otherwise will be reported to the authorities. Purestar Inc. holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Purestar Inc. to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 7 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Purestar Inc. in order to get an address to send the goods to. Return shipping is paid by the consumer.
PERSONAL INFORMATION
When shopping with Purestar Inc. we will save some of your data to fulfill your purchase. Purestar Inc. treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Purestar Inc. may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here.
PRODUCT
Purestar Inc. has the right to adjust prices, add additional cost change product assortment and related information without notice. The purpose with product images and information texts made available by Purestar Inc. is to reflect the products as much as possible. While we try to ensure that all content on this website are accurate, errors may occur. Purestar Inc. cannot guarantee that all product images accurately reflect the true appearance of the products, all product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.
DELIVERY AND CANCELLATIONS
Purestar Inc. ships CANADA and USA. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting Purestar Inc.’s customer service or using the contact form on Purestar Inc.’s website within 7 days from receiving the goods(www.purestar.ca/contacts), provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to Purestar Inc. Kindly note that items marked as ‘Sale’ will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order; it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Purestar Inc. either by email. If a product has been discontinued Purestar Inc. has the right to cancel the purchase and refund the paid amount to the customer. Purestar Inc. will notify the customer of a replacement or equivalent products if available.
COMPLAINTS TERMS
It is important that you as a customer carefully check your goods/products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 7 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Purestar Inc. should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Purestar Inc. has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
LIABILITY
Purestar Inc. responsibility for errors in connection to delivery is limited to existing conditions of sale. Purestar Inc. bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Purestar Inc. or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Purestar Inc.
USER CONTENT
The www.purestar.ca website may include user generated content from for example social media applications. Purestar Inc. does not claim any ownership in rights in such content(images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Purestar Inc. property until full payment is made.
FRAUD
All attempts at fraud reported to the authorities and Purestar Inc. reserves the right to cancel the purchase if any suspicion is raised.
TERMINATION
Purestar Inc. reserves the right to terminate your account and/or your use of the www.purestar.ca website at its sole discretion. For example, if Purestar Inc. suspects that you have breached this terms of use. Such termination can be made without prior notice.
AMENDMENTS
Purestar Inc. may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Purestar Inc. You should therefore periodically visit this page to review the then current terms to which you are bound.
These terms of use were updated 02/02/2022.